Giovanni Passalacqua is partner in Consulting at EY Italy, responsible for Customer and Automotive areas. For over 15 years, he has supported OEMs and dealer networks on key transformation topics, including the evolution of distribution models, customer-centricity and new business models.

His experience covers sales effectiveness, go-to-market strategies, CRM and customer experience, with particular attention to integration across the value chain. He closely follows the shifts reshaping mobility, from electrification to new usage models and increasingly complex ecosystems, supporting companies and institutions across the automotive value chain.